Sales Support Admin (Bilingual a Plus!!)

Temp-to-hire

Pay: $20.00-$21.00

Benefits: Medical, Dental, Vision, PTO, Paid holidays

Schedule: Monday-Friday 8:30 AM - 5:30 PM

About the Opportunity

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering exceptional service.

As a key member of the customer support team, you'll serve as a primary point of contact for customers, ensuring orders are processed accurately, questions are answered promptly, and issues are resolved professionally. Your work will directly impact customer satisfaction, retention, and the overall success of the business.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, email, and live chat
• Process customer orders accurately and ensure timely follow-through from order entry through delivery
• Build strong customer relationships through proactive communication and outstanding service
• Maintain accurate customer records and account information within company systems
• Coordinate with sales, operations, and other internal departments to support customer needs
• Resolve customer concerns and complaints efficiently, escalating issues when appropriate
• Assist with promotions, special projects, events, and administrative support activities
• Document customer interactions and maintain organized records
• Ensure a positive customer experience while meeting service and response time expectations

Qualifications

Required

• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office, including Word and Excel
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and follow-up skills
• Customer-focused mindset with a positive, team-oriented attitude
• Ability to work independently while collaborating effectively with cross-functional teams

Preferred

• 1+ years of customer service, administrative support, or customer-facing experience
• Experience processing orders, coordinating customer requests, or managing account information
• Experience working with CRM or customer management systems
• Associate's or Bachelor's degree, or equivalent professional experience
• Bilingual (English/Spanish) is a plus

Compensation & Benefits

• Competitive salary
• Comprehensive medical, dental, and vision benefits
• Paid Time Off and paid holidays
• Ongoing training and professional development opportunities
• Stable, growing organization with long-term career potential
• Supportive, team-oriented work environment
• Monday-Friday schedule with no nights or weekends

Why Join Us?

This is an opportunity to join a growing organization that values customer relationships, teamwork, and professional growth. If you're organized, dependable, and passionate about delivering exceptional customer service, we'd love to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.